Customer Services
Evyapport’s UN Location Code is TR EYP.
Evyapport’s Depot Code Number is G 0171.
  • Customs procedures shall be completed by the corporation/persons legally authorized by the importing company.
  • The storage calculations of the containers to depart are made on the Evyapport online services customer portal and the service fees are paid.
  • The necessary documents are delivered by hand by the company’s customs broker to the Evyapport Customer Services counter. The required documents are as following:
  1. Warehouse exit bill issued by the Customs Surveillance Clerk,
  2. Photocopy of the customs declaration,
  3. Original of the bill of lading with sticker (if no forwarder is available),
  4. If a forwarder is available, original bill of lading with sticker issued by the interim forwarder,
  • Application will be made by petition to the Customs Directorate of Derince in respect with the containers to receive the services,
  • A reference registry number will be attached on the related petition by the Customs Directorate of Derince,
  • The internal loading-unloading form (the related forms are available in the forms section) shall be filled in completely, the survey which will supervise the operation shall be included and the form shall be sent to musterihizmetleri@evyapport.com,
  • Upon the controls to be made by the Evyapport customer representative the notification message which includes the service fees related to the operations, reservation date and reservation number will be submitted to the reservation owner,
  • Upon approval and collection of the payment of the corresponding reservation the required documents will be submitted on hand by the company’s customs broker to the Evyapport Customer Services counter. The required documents are as following:aşağıdaki gibidir,
    1. Warehouse exit bill issued by the Customs Surveillance Clerk,
    2. Photocopy of the customs declaration,
    3. Original of the bill of lading with sticker (if no forwarder is available),
    4. If a forwarder is available, original bill of lading with sticker issued by the interim forwarder,
    5. Petition for internal unloading approved by the Customs Directorate of Derince,
    6. Photocopy of the related company’s power of attorney.

Requests for containers to receive inspection, sampling and full detection services can be made on the Evyapport online services customer portal. User manual is available in the customer portal. Procedures are consecutively as following:

  • The request for the related services is entered on the Evyapport online services customer portal,
  • Calculation is made for the related service depending on the container regime,
  • Service fee is paid,
  • In case of an export the container is made ready for service in 3 hours and in case of import the container is made ready the next day,
  • Information that container is ready on site is available in the container search menu.
You can vie all actions of your container instantaneously from the Evyapport online services menu, container search section.
VGM weighing requests can be made on the Evyapport online services customer portal. The user manual is available in the customer portal.
Upon payment of the service fee for containers having received weighing services, the certificates for weighing are available at the “Evyapport online services menu, weigh tag section".
At Evyapport, gate exit services are provided Monday to Saturday from 07:00 to 22:45, on Sunday from 07:00 to 19:00 without paying any overtime (No overtime pay is collected for containers which the customs procedures have been completed within the working hours but will depart from the area after 17:00).
You can access the Evyapport tariffs information here.
You can get all bank account details in the “container import tariff” published in the Evyapport web site’s customer services section. If you have an account at the T. İş Bankası; you can effect your payment by just entering the request number in the corporation payment section.
Upon getting permission by a written petition for the release of the related container from the Customs Directorate of Derince and the collection of the costs for the related operation the exit operation is carried out. You can contact our representatives from musterihizmetleri@evyapport.com and phone number 0850 210 90 91.
You can get the damage reports by contacting the corresponding agency of the container.
You can carry out your transfer procedures with the invoices of the transferring company and original of the mate’s receipt.
For accompanying the current operations only and for participating as an observer; it is imperative to watch the OHS (Occupational Health and Safety) film according to the OHS rules. Besides; it is required that the SGK (Social Security Institution) printouts shall be submitted to the external sources unit.
  • Persons to enter the port to provide fumigation services are obliged to prepare the fumigation requirement documents and to submit such documents to the OHS unit..
  • You can get the documents to be prepared for lashing/unlashing services under thislink.
You can relay your visit requests to our Sales-Marketing Department on the e-mail address marketing@evyapport.com.
  • Our port carries out the vessels’ operations on a 7/24 basis.
  • In freight operations, our working hours are, weekdays: 08:00-17:00.
  • Overtime working hours are:
    • Weekdays : 17:00-22:30
    • Weekends & Bank Holidays : 08:00-22:30
YGM (stands for Authorized Customs Broker) means any real person or partner of a legal entity who is also a customs broker who carries out detection/bonded warehouse declaration entry-exit procedures on behalf of the Customs Authority in bonded warehouses under the scope of Authorized Customs Brokerage (YGM) and who issues inspection reports and protocols and who is a person who is vested with a authorization certificate issued by the Undersecretary.
  • Vessel Unloading/Loading/Under Tackle Operations
  • Flexi Bag Unloading/Loading Operations
  • Road Tanker Loading and Delivery Operations
  • Vessel Unloading/Loading/Under Tackle Operations
  • Flexi Bag Unloading/Loading Operations
  • Road Tanker Loading and Delivery Operations
  • The vehicle drivers have to have Personal Protection Equipment which shall comply with the TSE standards.
  • In the discharge valves of the vehicles; blind flanges and basin drainages over the trailer shall be equipped with valves.
  • It shall be ensured that the trailer manhole lids and lid seals shall be appropriate and robust.
Vehicles having not ensured the aforementioned safety measures are not accepted for loading.
  • Service is provided to vessels with a maximum length of 320 meters and draft of 18.5 meters.
  • Our tanks are fully made of carbon steel according to the API (American Petroleum Institute) 650 standards under the supervision of the Turkish Lloyd.
  • Our tanks are equipped with heat strip (hot water or steam) heating systems.
  • Each tank has an unique delivery line and delivery pump.
  • Evyapport provides services to its customers being affiliated to the Eastern Marmara Trade Regional Office / Körfez Petro-Chemicals Customs Directorate under the Bonded Warehouse Code Number A-41000066.
  • The loading/unloading product lines are cleaned by air and Pig system.
  • Tank cleaning works are executed by our experienced staff by methods such as applying open steam to the tanks, washing with waterjet, air-drying and ventilation.
  • The weigh tag and Type-Bonded Warehouse Delivery Note is given.
  • We do not provide services such as issuing delivery notes for vehicles having been filled at our Tank Terminal and do not seal vehicles’ valves and lids.
  • We provide storage services for Vegetable Oils and Animal Fats.
  • We carry out loading/unloading operations with 1 unit of 6” and 3 units of 8” product lines located on our wharf of 358 meters length.
  • Written notification in respect with the delivery date of the product is required.
  • The documents approved by the Customs Directorate have to be shared so that the related product can be delivered (Import Declaration – Transit Declaration).
  • The result of the declaration procedures are controlled over the Customs Bilge System by the YGM and in case of compliance the delivery is executed.
  • The compliance of the equipment fitted in the vehicles which their number plates and other details have been notified by the customer are controlled and then the loading of the vehicles is realized.
  • It is imperative that the drivers of the vehicles approaching the filling platform enlisted in the conformity certificate have to be equipped with PPE (Personal Protective Equipment).
  • The maximum speed limit in the port site is 20 Km/h.
  • It is imperative that the directions of the security personnel in the port site and the signs, warnings and alerts shall be strictly followed.
  • We do not carry out any controls for compliance with inner cleanness procedures on the trailers attached to vehicles having been notified by the customer. The inner cleanness and of the vehicles’ trailers and their compliance with the liquid cargo to be filled in is under the sole responsibility of the customer.
  • We have 10 units of vehicle loading platforms in our Tank Terminal. 1 platform realizes a liquid cargo filling of 100 tons per hour.
  • Everyday at 06.45, the delivery and stock reports are prepared automatically by the Terminal Operation System
  • We use the Gullseye Terminal Automation System.
  • The defined places having been established in order to place any commodities under the surveillance of the customs authority and which their conditions and properties for the establishment are defined by regulations are called Type A General Bonded Warehouses.
  • A written notification has to be made in respect with the sample, product, tank, sampling method and the person who will take the sample.
  • For liquid cargos which require heating; the customer will be informed of the heating period upon which the liquid cargo will be convenient for sampling. The sampling service will be carried out on the notified date in accordance with the written information provided by the customer.istinaden gerçekleştirilir.
  • For products which do not require heating the service is provided the same day.
  • There no mixers available in the tanks of our Tank Terminal.
  • We have a total number of 36 tanks in the Evyapport Tank Terminal with an instantaneous capacity of approximately 100.000 m3.
Pieces Capacityte
16 4.300 mᵌ
8 2.070 mᵌ
5 1.875 mᵌ
5 910 mᵌ
2 190 mᵌ