Customer Services

For any service requests please fill in the corresponding form and send it to musterihizmetleri@evyapport.com

SERVICE REQUEST FORMS

    CONTAINER CFS SERVICE REQUEST FORM

For your requests of Container Inspection / Full Detection / Sampling / X-Ray; please fill in the following forms and send it to musterihizmetleri@evyapport.com , please note that a reservation system is executed for Inspection / Sampling / Full Detection and X-ray service requests. You can send your requests 1 day before latest by 17:00 for import processes and instantly for export processes.

    INTERNAL LOADING/ INTERNAL UNLOADING FORM

For your Internal Filling/Internal Discharge requests please fill in the following form and send it to musterihizmetleri@evyapport.com. In case of inner port loading; reservations are made upon your agent’s request so it is expected from your agent to submit the corresponding form. You are supposed to send your requests 1 day before latest by 17:00 and to start the procedures upon receipt of the related customer services representative’s approval message. In case of inner port unloading; a reservation system is applied for the requests you will send. For import procedures, you are supposed to send your requests 1 day before latest by 17:00 and to direct your vehicle to the port upon receipt of the related customer services representative’s approval message.

    CUSTOMER INFORMATION FORM

To contact us please fill in the Customer Information Form and send it to musterihizmetleri@evyapport.com

    PAYMENT RETURN REQUEST FORM

For requests related to the return of payments please fill in the aforementioned forms and submit to musterihizmetleri@evyapport.com.